Here’s your updated Refund Policy with the 1-year money-back guarantee:

Refund Policy

Last Updated: 01 December 2025

This Refund Policy explains the conditions under which Kalukan Pte Ltd (“we,” “us,” or “our”) provides refunds for purchases of Full Self Posting (the “Software” or “Service”).

1. One Year Money-Back Guarantee

1.1 Our Guarantee

We stand behind the quality of Full Self Posting. If you are not satisfied with the Software for any reason, you can request a full refund within one (1) year of your original purchase date.

1.2 Guarantee Period

The guarantee period is 365 days from your initial purchase date
This applies to your first purchase only (not renewal subscriptions)
The guarantee covers the initial subscription fee paid

1.3 No Questions Asked

We honor refund requests within the guarantee period without requiring lengthy justifications. However, we appreciate feedback about why the Software didn’t meet your needs so we can improve.

2. How to Request a Refund

2.1 Refund Request Process

To request a refund under our money-back guarantee:

Email us at contact@fullselfposting.com with the subject line “Refund Request”
Include the following information:
- Your order number or purchase email
- Date of original purchase
- Brief reason for the refund (optional but appreciated)
Wait for confirmation – We’ll process your request within 5-7 business days

2.2 What We May Ask

While we don’t require extensive justification, we may ask:

If you encountered any technical issues we could help resolve
Feedback about features you needed but were missing
Suggestions for improvement (completely optional)

This helps us improve the Software but does not affect your refund eligibility.

3. Refund Processing

3.1 Processing Time

Once approved:

Refunds are processed within 7-10 business days
Payment is returned to your original payment method
You will receive email confirmation of the refund

3.2 Payment Method

Refunds are issued to the original payment method used for purchase
We cannot process refunds to different accounts or payment methods
Refunds are processed in the original currency of purchase

3.3 License Deactivation

Upon refund approval:

Your license key will be deactivated immediately
You must uninstall the Software from all websites
You will lose access to updates and support

3.4 Transaction Fees

You will receive a full refund of your subscription cost
Payment processing fees (typically 2-3%) charged by payment processors are non-recoverable and may be deducted from the refund amount

4. Important Exclusions and Clarifications

4.1 What the Guarantee Covers

The money-back guarantee covers:

Your initial subscription purchase
Dissatisfaction with Software features or functionality
Technical issues that cannot be resolved
Change of mind or business direction
The Software not meeting your expectations

4.2 What the Guarantee Does NOT Cover

Third-Party API Costs

OpenAI API charges – You are solely responsible for all costs incurred through your OpenAI account
Google Gemini API charges – You are solely responsible for all costs incurred through your Google account
Other third-party services – Any charges from third-party APIs or services you used
These costs are separate from your Full Self Posting subscription and are non-refundable

Renewal Subscriptions

The guarantee applies only to your first/initial purchase
Automatic renewal charges are not covered by the money-back guarantee
You are responsible for cancelling your subscription before renewal if you don’t wish to continue
Renewal refunds are handled on a case-by-case basis (see Section 6)

Fraudulent or Abusive Requests

Multiple purchase/refund cycles
Evidence of abuse of the refund policy
Violation of our Terms of Service or EULA
We reserve the right to deny refunds in cases of suspected fraud or abuse

5. Subscription Renewals

5.1 Renewal Refunds

Subscription renewals are not automatically covered by the one-year money-back guarantee. However:

Contact us within 30 days of an unintended renewal
We will review renewal refund requests on a case-by-case basis
Accidental renewals due to forgotten cancellations may be eligible for partial or full refund at our discretion

5.2 Your Responsibility

You are responsible for:

Managing your subscription settings
Cancelling before renewal if you don’t wish to continue
Monitoring renewal dates and charges

5.3 Renewal Notifications

We send renewal reminders, but it is ultimately your responsibility to manage your subscription.

6. Cancellations

6.1 Cancellation vs. Refund

Cancellation: Stops future billing; you retain access until the end of the current period
Refund: Returns your money; access ends immediately

6.2 How to Cancel

Cancel your subscription anytime through:

Your account dashboard at fullselfposting.com
Email to contact@fullselfposting.com

6.3 Cancellation Without Refund

If you cancel without requesting a refund:

You keep access until the end of your current billing period
No charges occur after the current period ends
You can reactivate anytime before expiration

7. Upgrades and Downgrades

7.1 Upgrades

Upgrades are processed immediately with prorated charges
If you’re within your money-back guarantee period, the guarantee covers the total amount paid (original + upgrade)

7.2 Downgrades

Downgrades take effect at the next billing cycle
No refund for the current period
The money-back guarantee period remains based on your original purchase date

8. Technical Issues and Support

8.1 Support First

While you’re entitled to a refund anytime within one year, we encourage you to:

Contact our support team first
Let us attempt to resolve technical issues
Give us a chance to address your concerns

Many issues can be quickly resolved, and you might find the Software meets your needs with proper support.

8.2 Common Resolvable Issues

Issues we can typically help with:

Installation and activation problems
Configuration and setup questions
Plugin conflicts or compatibility
Feature usage and optimization
API integration assistance

9. Chargebacks

9.1 Please Contact Us First

Before initiating a chargeback:

Contact us at contact@fullselfposting.com
Our one-year guarantee makes chargebacks unnecessary
We will process legitimate refunds quickly

9.2 Chargeback Consequences

Chargebacks initiated without contacting us first:

Result in immediate account suspension
May result in permanent ban from future purchases
Will be disputed with evidence of our refund policy and service delivery
We reserve the right to pursue legal remedies for fraudulent chargebacks

9.3 Legitimate Chargebacks

We will not dispute chargebacks for:

Unauthorized transactions
Fraudulent charges not made by you
Duplicate charges

10. Multiple Purchases

10.1 Account Limits

The money-back guarantee applies to your first purchase
If you request a refund and later repurchase, the second purchase may not be eligible for the guarantee
We reserve the right to deny refunds for patterns of abuse (multiple purchase/refund cycles)

10.2 Good Faith Policy

This guarantee is offered in good faith to ensure customer satisfaction. We trust our customers but reserve the right to refuse service to those who abuse the policy.

11. Force Majeure and Third-Party Service Issues

11.1 Service Interruptions

While the money-back guarantee covers dissatisfaction with our Software, we are not liable for:

Third-party API outages or availability (OpenAI, Google Gemini)
Your hosting provider’s limitations or issues
Internet service disruptions
Events beyond our reasonable control

11.2 Third-Party Changes

If third-party services (OpenAI, Google Gemini) change their pricing, policies, or availability, this does not automatically entitle you to a refund, but we will work with you to find solutions.

12. Regional Consumer Rights

12.1 Additional Statutory Rights

This money-back guarantee is in addition to any statutory rights you may have under local consumer protection laws.

12.2 European Union

EU consumers have statutory rights that cannot be waived. Our one-year guarantee extends well beyond the minimum EU requirements.

12.3 Australia

Australian Consumer Law provides statutory guarantees that work alongside this policy.

12.4 Other Jurisdictions

If your local laws provide stronger consumer protections, those rights apply in addition to this guarantee.

13. Fair Use

13.1 Intended Use

This guarantee is designed for:

Genuine customers evaluating the Software
Businesses testing fit with their workflow
Users who find the Software doesn’t meet their needs

13.2 Abuse Prevention

We reserve the right to refuse refunds or future service to customers who:

Make multiple purchases and refund requests
Use the Software extensively then request refunds near the guarantee deadline
Violate our Terms of Service or EULA
Engage in fraudulent activity

14. Changes to This Policy

14.1 Policy Updates

We may update this Refund Policy at any time. Changes will be effective immediately upon posting.

14.2 Existing Guarantees

If you purchased before a policy change, the policy in effect at your purchase date applies to your guarantee period.

15. Questions and Feedback

15.1 We Value Feedback

Even if you request a refund, we appreciate knowing:

What features were missing
What didn’t work as expected
How we could improve

Your feedback helps us build a better product.

15.2 Contact Information

Kalukan Pte Ltd
Email: contact@fullselfposting.com
Website: https://fullselfposting.com

Average Response Time: 24-48 hours for refund requests
Processing Time: 5-7 business days to approve, 7-10 business days to process payment

Summary

✓ One year money-back guarantee on initial purchase
✓ No questions asked – we trust our customers
✓ Full refund of subscription cost (minus payment processor fees)
✗ Third-party API costs are separate and non-refundable
✗ Renewals are not automatically covered (but we’re reasonable – contact us!)

We’re confident in Full Self Posting and want you to be completely satisfied. If it’s not right for you, we’ll make it right.